Digital Operations Manager

Job Description

Our Digital Operations Manager’s main focus will be to oversee, and optimize, our company’s digital systems and processes, ensuring smooth functionality of collaborating with cross-functional teams. This role requires a blend of technical, digital knowledge, project management skills, and operational expertise to deliver a seamless user experience across all digital channels. Primarily, this role will assist in leading and ensuring high-level QA for our teams of web development, social media and content strategists to improve overall workflows and operations.

The ideal candidate is a mentor at heart, ready to support and elevate our team by focusing on key performance indicators, coaching, and integrating new members seamlessly. This role demands a strategic thinker who can provide valuable insights to the executive team, influencing the broader company direction with a keen understanding of workflow dynamics.

Key Responsibilities:

• Actively monitor digital projects for performance issues, identify bottlenecks, and implement corrective actions to maintain uptime and optimal user experience. 
• Streamline digital workflows and procedures, identifying areas for improvement and implementing changes to enhance efficiency and productivity across digital operations. 
• Coach, Mentor, and Train Team Members: Maintain expert-level knowledge of our digital platforms including internal software. Develop team members to improve their communication skills.
• Conducting in-depth consultations with prospective clients to understand their website goals, target audience, and business objectives.
• Creating customized digital proposals outlining design concepts, features, and pricing.
• Subject Matter Expert: Maintain knowledge of website best practices from a UI/UX standpoint, social advertising and internal processes/products for cross-departmental teams.
• Strategic Oversight: Communicating with partners and clients to develop and maintain strong relationships and assist in troubleshooting, driving strategic conversations and developing the team’s strategy.

Skills & Qualifications

• Strong understanding of digital technologies and platforms (e.g., web design/development, SEO, social media, analytic tools, etc.)
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Client-facing: Ability to present and drive strategic conversations
• Problem-solving and critical thinking abilities to identify and address operational challenges
• Assist Management with departmental projects
• Must be action-oriented and accountable